FAQ

More information about the service can be found at www.vimron.com for a detailed description of products and services, technical information and purchasing options. On this page you will find a complete overview of different types of devices and their use in different areas, as well as information on prices and service packages. The site also has an online chat where you can get help from customer support, a user manual and a frequently asked question (FAQ) with answers to the most common questions from customers. In addition, you can contact Vimron directly by email at info@vimron.com or by phone at +421 904 600 606.

Yes, the Vimron service also works outside the territory of the Slovak Republic. It uses the global network of mobile operators with NB-IoT or LTE-M technology, so it will be available practically anywhere in the world where there is network coverage of a mobile operator with this technology. The current list of countries in which you can use Vimron services and the mobile operator supports the NB-IoT or LTE-M network can be found at www.vimron.com/coverage-nb-iot. We are constantly expanding and updating this list.

The accuracy of information about the current location depends on the quality of the GPS signal, which can be affected by various factors, such as the density of vegetation, the surrounding infrastructure of buildings, obstacles, weather or a strong electromagnetic field in the vicinity, etc. VIMRON uses the current combination of GNSS technologies for positioning, including GPS, GLONASS, GALILEO to ensure the highest possible location accuracy. Under ideal conditions, the position accuracy can be in the range of several meters.

Location on the Vimron service works using the Global Navigation Satellite System (GNSS), namely GPS, GLONASS or Galileo. The device sends its location via mobile data (LTE-M or NB-IoT) to the cloud, where the data is processed and presented to the user in real time on maps and graphs. The user can thus track the location of his equipment and property, not only in real time, but also track their movement from history.

No, wiretapping is not part of the Vimron service. Vimron serves to track and locate property or persons on which the device is placed. Its job is to protect your property or track your loved ones so that you can intervene and help them if necessary. Vimron is governed by laws and rules for the protection of personal data, and it is important to respect the basic principles of privacy and trust between the user and the device.

No, it is not necessary to have an internet connection at home to operate Vimron, as communication from the device takes place via the operator’s mobile network and the NB-IoT SIM card that is in the device. It is enough to have a sufficient NB-IoT mobile network signal in the area where the device is located.

Yes, Vimron even offers animal tracking as one of the applications of its Asset Tracking solution. You can use the Vimron Personal GPS Tracker NB-IoT to track your animal’s movement to ensure its safety. If you lose your pet, you can quickly find its current location by logging into the Vimron IoT Platform.

If your dad is wearing an active Vimron Personal GPS Tracker NB-IoT device with an SOS button and falls in the garden, he can press the SOS button and a notification of this incident will be immediately sent to your phone number or email. In this way, you will be informed of his fall and the necessary steps can be taken immediately to ensure his safety and health. If dad presses the SOS button by mistake, you can check the status of the device in the Vimron IoT Platform portal and be informed that it is not an emergency situation.

You can purchase the Vimron service directly from the company’s website at www.vimron.com. In the case of a larger number of devices or interest in individual solutions, it is possible to contact the Vimron sales team via the contact form on the website www.vimron.com/contact and agree on more information.

If you purchased a Vimron device and the courier delivered it to you, the next step is to activate the device and add it to the Vimron IoT Platform portal according to the brief instructions included in the shipment:

• Visit the user manual
• Charge the device
• Create an account at app.vimron.com and turn on the device outside
• Place the device on your asset

If you have successfully added your device to the platform, you can start using it and track its location in real time.
If you are unable to activate the device or add it to the platform, you can contact Vimron technical support at phone number +421 904 600 606 or at the e-mail address support@vimron.com.

No, you can use Vimron service only with Vimron devices and SIM card. Vimron offers its own devices and SIM cards that are optimized for their service and guarantee the best reliability. The use of other devices and SIM cards may affect the functionality and reliability of the Vimron service and may be in violation of the terms of use.

Turn on the device by pressing and holding the SOS button for 5 seconds. After pressing correctly, both the signal and battery symbols will light up at the same time, after releasing the button, the device will turn on. You can check the device status at any time with the “Device Status” function.

To verify the status of the device, you can use the “Device Status” function, which you can start by pressing the SOS button on the device, which will display the symbols in a certain sequence. The Personal GPS Tracker NB-IoT device signals its correct status by 1x long lighting of the green signal symbol. Multiple flashes of the signal symbol represent the status of some of the device parts such as SIM, GPS, NB-IoT. When the device is turned off, the signal and battery symbols will not light up. You can find more detailed information about the individual states in the corresponding table of the user manual.

The distance from which you can set up the device using the VimronSetup app depends on several factors, such as the quality of the Bluetooth signal between the device and the phone, obstacles between them, etc. In general, the normal range of Bluetooth technology is approximately 10 meters, but this number may vary depending on specific conditions.

Pairing a Vimron device with the VimronSetup application to set parameters is easy. Follow these steps:

• Make sure Bluetooth is turned on on your device you want to run VimronSetup on.
  To pair a Vimron device with the VimronSetup app, you must be near the device and not connected to any other Bluetooth device.
• Turn on the Vimron by pressing and holding the SOS button for 5 seconds. After pressing correctly, the signal and battery symbols will start flashing at the same time.
• Open the VimronSetup app on your device and press the “Search” button on the home screen of the app.
• The application will start searching for devices that are visible in the connectable state. When your device’s serial number appears, select it from the list.
• After selecting the device and successfully pairing, enter the “Password” of the device to unlock and click “Unlock”. The default password is “0000”. If you have changed your password, please enter your new password.
• After successfully entering the password, you can start setting the device parameters.
• To save the parameters, click the “Save to device & Disconnect” button to confirm saving the new settings to the device.

You can change the interval at which the device sends data to the Vimron IoT Platform using the VimronSetup application. Follow these steps:

• Run VimronSetup and connect to the device.
• Turn on the Vimron by pressing and holding the SOS button for 5 seconds. After pressing correctly, the signal and battery symbols will start flashing at the same time.
• Click the “Search” button on the home screen of the application.
• Select the device you want to edit.
• After successful connection, enter the “Password” of the device to unlock and click “Unlock”
• Find the “Data sending interval” tab and click on it.
  Enter a new data sending interval for individual modes (Drive / Motion, Standing,
• Time interval for Gateway device type).
• Click the “Save to device & Disconnect” button to confirm and save the new settings to the device.

The new data sending intervals will now take effect and the device will send data at the new interval.

You can change the password on the device using VimronSetup. Proceed as follows:

• Run VimronSetup and connect to the device.
• After successful connection, enter the “Password” of the device to unlock and click “Unlock”
• Enter a new password in the “New password” field
• Click the “Change password” button to confirm the new password.
• Click the “Save to device & Disconnect” button to confirm and save the new settings to the device.

If you have forgotten your original password, please contact Vimron Customer Support for assistance.

The time it takes for the device to find a GPS signal depends on many factors, including weather, location, and surrounding environment. In ideal conditions, finding a GPS signal can take only a few seconds, but on first launch, or in worse conditions, it can take several minutes. If you are in a room or under a roof, it can delay or even make it impossible to find a signal. We recommend using the device in an open area outside and ideally with a view of the sky to minimize the delay in searching for a signal.

If the device loses network connection, no data is sent to the Vimron IoT Platform, but the device stores the data in its memory and the data is sent when the connection is restored.

If the GPS signal is lost, the device still works based on the last known location it was able to capture. In that case, the device sends data about its last known location and motion information based on the motion sensor.

You can check the battery status of Vimron Personal GPS Tracker NB-IoT in two ways:

• Through the Vimron IoT Platform:

After logging in to the Vimron IoT Platform, in the “Assets” section, information about the remaining battery capacity can be found for each asset, which is regularly updated depending on the current state of the battery. Also, if the battery reaches a critically low state, a notification will be sent to the user.

• Through the battery symbol on the device:

If you press the “SOS” button on the device once, the battery symbol will start flashing. The battery symbol shows the number of flashes that correspond to the number of tens of percent of the battery capacity. For example, if the battery symbol flashes 5 times, it means that the battery capacity is 50%.

The Vimron Personal GPS Tracker NB-IoT is charged using the included microUSB cable or a Qi wireless charger. The total time to charge the device depends on the state of the battery, but it usually takes several hours. After the device is fully charged, the battery symbol will turn off and the device will work for several months with average use. It is important to remember to charge your device only with an original microUSB cable from Vimron to avoid unwanted charging issues.

Vimron’s Personal GPS Tracker NB-IoT device has an extremely long battery life on a single charge. Depending on the setting of the data sending interval, it can last 3 to 12 months in operation. This interval can be set according to the user’s needs, which can affect the overall battery life. With normal operation and the lowest data sending interval setting (1 minute while moving, 12 hours while stationary), the device should last at least 3 months without the need for charging.

The duration of the device depends on the location sending interval settings and other factors such as GPS signal quality, NB-IoT network, ambient temperature, etc. Under optimal conditions and setting the data sending interval every minute, the device can last several weeks to months on a single charge. However, in general, the shorter the data sending interval is set, the faster the battery drains and the more often it needs to be charged.

When using the Personal GPS Tracker NB-IoT 2 times a day for about 2 hours, the device should last about 3 months, but this life may vary depending on the specific conditions of use, such as data transmission frequency, GPS signal quality and NB-IoT networks and ambient temperature. It is also important to remember that with a higher frequency of use, the device will need to be charged more often.

The SOS button is a fast and reliable way to raise an emergency alarm in case of danger or need for immediate help. The button is located on the device and is activated by pressing it three times in a short interval. After the alarm is correctly activated, the battery and signal symbols will light up three times in a row and the device will immediately start sending information about the location of the person in need only to preset phone numbers, e-mail addresses of family members or rescue teams.

The SOS function is an additional function and does not include connection to emergency services, police or medical services. Notifications are only shown to users whose numbers are previously set up in the Vimron IoT Platform portal.

The device is not certified for use in crisis situations and is not certified by any rescue or safety authority.

You can activate the “emergency alarm” function on the Vimron Personal GPS Tracker NB-IoT device using the SOS button. Just press the SOS button three times in a row, each time within one second. When the button is pressed correctly, the battery and signal symbols will flash three times in succession, confirming that the emergency alarm has been successfully activated. In this way, the device sends an SOS message with the current location to the Vimron IoT Platform portal, and the user receives a notification that he has set about the emergency. Don’t forget to set up a notification before using this functionality in the Vimron IoT Platform portal. The “emergency alarm” function is especially suitable in the case of dangerous situations or accidents, when it is necessary to quickly provide help and locate a person in need.

If you want to change the phone number for the SOS button, you can do it through the Vimron IoT Platform portal or by calling Vimron technical support. To change the phone number on the Vimron IoT Platform portal, log in to your account and select the device for which you want to change the phone number. Then, in a specific asset, click on the “Alarms” option, where you can change the phone number for SOS notification in the “Reactions” item.

If you want to change the phone number for the SOS button through Vimron technical support, you can contact them by email or phone to request a change. After confirming your identity and verifying your data, technical support will help you change the phone number for the SOS button.

The SOS button on the Vimron Personal GPS Tracker NB-IoT device serves to immediately report a dangerous situation to the Vimron IoT Platform and for set contacts. After pressing the button, an emergency notification is sent to the selected phone number or e-mail, which contains the current location of the device and the time the button was pressed.

If you press the SOS button by mistake, the notification will be sent to the set contacts. Inform them about the mistaken push of the button and to clarify the situation that you are not in an emergency.

Yes, the Personal GPS Tracker NB-IoT device can also be used on an animal. Attaching the device to a collar or other animal accessories requires the use of additional accessories, such as a silicone case or special collar holders, which are available on sale. When choosing accessories, it is important to choose one that will be suitable for the size and type of animal, so that the device is comfortably and securely attached. However, we recommend that you consult a veterinarian or other professional before using the device on an animal, who can provide relevant advice and recommendations.

It is not recommended to submerge the Personal GPS Tracker NB-IoT device, and it is also not suitable for an animal wearing the device to bathe with it and come into direct contact with water. If the device comes into contact with water, it must be allowed to dry before its next use. If you plan to use the device on an animal, it is recommended to secure it so that it does not get wet.

If you lose your Personal GPS Tracker NB-IoT device, you can proceed as follows:

• Try to find out where you last saw him. For example, if you’re using it to track your dog, it might be at a neighbor’s house or at the park where you walked it.
• Check the battery status and track its location in the Vimron IoT Platform portal. Maybe the device is still moving somewhere.
• If you think you may have lost it in a certain location, contact the local police or wardens. In some cases, they could help with the search.
• If your device is insured, you can contact your insurance company and report the loss.
• In the future, make sure you keep your device well secured and secured so that it doesn’t become easy prey for thieves or you don’t lose it.

No, Vimron is not used for phone calls. It is a device for tracking the location and providing information about the movement of a person, animal or object. However, it contains an SOS button for notification to a designated phone number or e-mail if necessary.

Vimron offers devices with a long battery life, which can be charged even during operation, thus preventing the battery from completely draining. If the senior forgets to charge the Vimron device, it may happen that the battery runs out and the supervised person can no longer be located. If this happens, it is necessary to charge the device again and ensure that it is turned on again outside with a view of the sky. However, if the supervised person is active and able to remember to charge the device, this scenario can be minimized. In addition to indicating the battery status on the Vimron Personal GPS Tracker NB-IoT device, there is also the possibility of setting notifications for the user or responsible person, who can notify the supervised person of the need to charge the device. It is important for the senior to take care of charging the device so that it is always ready for use, especially when he is about to leave the house.

No, the Vimron Personal GPS Tracker NB-IoT is not waterproof and is therefore not suitable for use in the shower or other similar wet conditions. Water could damage the device and cause it to malfunction. It is important that the device is kept in a dry environment and that it is protected from moisture and water.

The Vimron Personal GPS Tracker NB-IoT is IP65 certified, which means it’s protected against dust and low-pressure water, but it’s not intended for full submersion. Therefore, we would not recommend using it in the shower or while swimming. If you are looking for a device that can be used in such conditions, you can consider the Vimron Industry GPS Tracker, which is IP68 certified and water and dust resistant.

If you have forgotten your password on the Vimron IoT Platform portal, you can change it by clicking the “Forgot your password?” button. on the app.vimron.com login page. Then enter your e-mail address, to which a link to change your password will be sent. Follow the instructions in the email to change your password. If you are still unable to change your password, please contact Vimron Technical Support to help you regain access to your account.

Data and information about the supervised person can be viewed on the Vimron IoT Platform portal. Accessible via desktop or mobile at app.vimron.com, this portal allows you to view a quick overview, real-time location, movement history, notifications, alarms and more.

You can view the history of events recorded for your assets on the Vimron IoT Platform portal at app.vimron.com. After logging in to the platform, you can view an overview of movement for a certain period as well as more detailed information about each recorded event. The platform allows data to be displayed in a map, tabular and graphical format.

Vimron devices and sensors are powered by different types of batteries depending on the specific device model. For example, Vimron Personal GPS Tracker NB-IoT and Vimron Industry GPS Tracker use lithium-ion batteries with high capacity and endurance. Batteries in sensors are chosen based on the needs and requirements of specific customers and may vary depending on their purpose and use.